Terms and Conditions
1. Please check your documents when you receive them. Call Cartolina Tours at 541-420-2-40 immediately if you have any questions.
2. CHECK-IN - Minimum check-in time for domestic flights is 1 hour and for international flight, 2 hours.
3. RECONFIRMATION - Reconfirm the day and time of flights at least 24 hours for domestic and 72 hours for international. Reconfirmation is mandatory for most international flights. Failure to use any reservations may result in automatic cancellation of all continuing and return reservations.
4. EXCURSION AND PROMOTIONAL FARES - Most discount fares involve certain restrictions. A change in carrier(s), flight(s), time(s), or routing(s) could result in carrier demanding a full fare. Obtain agency or airline assistance before making changes.
5. These times, flights and fares are based on current tariffs that are subject to change without notice.
6. TICKETS - Canceled or unused tickets must be returned for proper credit to your account. Lost, stolen or destroyed tickets must be paid for until refund is received from the issuing carrier, subject to an airline imposed service charge.
7. HOTELS are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period specified by that hotel.
8. TOURS/PACKAGE PRICES are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs. In addition, group/packages are based on a Minimum Number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.
9. IMPORTANT!!!!!! If you arrive at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservation for you - do not leave the counter. Check your ticket. If the status box shows "O.K." for the flight in question, the airline must accommodate you on that flight, or if that is not possible, they must either find you a substitute flight or pay you denied boarding compensation. If necessary ask to speak to a supervisor.
10. We reserve the right to charge processing fees in the event of refunds, cancellations or special services.
11. DISCLAIMER OF LIABILITY - This travel agency is acting only as an agent for suppliers in selling travel related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This travel agency, therefore, shall not be responsibility for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term "guaranteed" is specifically stated in writing on your ticket, invoice, or reservation itinerary, we do not guarantee any of such suppliers' rates, bookings, reservations, connections, scheduling, or handling of personal effects. This travel agency shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social, or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control. Traveler assumes complete and full responsibility for, and hereby releases this travel agency from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information, call the Public Health Service.. By embarking upon his/her travel, the travelers voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Traveler's retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.
12. Proof of identity is required for international travel. Without proper identification, a passport and necessary visas you will not be permitted to depart. It is your responsibility to verify your necessary travel documents.
Service Fees
The following service fees will be applied in addition to the purchase of air, sea or land transportation services and vacation packages.
Consultation/Planning Fee: 10% if paying by check and 12% if paying by credit card of the total trip cost. Cartolina Tours planning fee, private guided tours and private car transfers can be paid by credit card, personal check, or money order directly to Cartolina Tours. Some of the activities, depending on your itinerary, will be pay as you go (on site in Italy).
Applicable rates will be charged for shipments over 2 pounds.
Cancellation Fees: Administrative fee of $100 per person accessed for any cancellation. Cancellations received from 15 days from departure will be 0% and 30 days from departure will be 100%, minus the consultation travelplanning fee.
Travel Insurance Binder
We strongly recommend travel insurance
Date of Departure_________________________________________Date______________
Cartolina Tours, Inc, offering these travel arrangements for sale, acts only as an independent agent in securing the services of the tour operator, air carrier, cruise line, or supplier(s) named below, all of which are disclosed principals & independent contractors.
Because of its status as an independent agent, and because it maintains no control over personnel, equipment or operations of the travel service suppliers, this travel agency shall not be held liable for any personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. As all monies received for travel services are forwarded to the supplier, except for the agent's commission, this travel agency shall not be responsible for refund of monies not in their possession.
Because of airline deregulation, air carriers may change fares at will. This travel agency shall not be held responsible for fluctuations in fares or schedule changes not under our control.
I understand that Cartolina Tours, Inc. has travel insurance available for my purchase, which includes: trip cancellation, baggage, flight, and accident insurance, terrorism, natural disaster.
___I do not wish to obtain Travel Medical/Accident, Lost/Damaged Baggage, Trip Cancellation Insurance.
___Tour cancellation penalty of up to $20,000 per person applies.
_______________________________________________________________________
Client Signature and Date
_______________________________________________________________________
Agent Signature and Agency Name and Date